Chief Operating Officer
Position Summary
CASA de Maryland, a recognized leader in the fight for equal rights and equal treatment for low-income immigrants, is searching for a Chief Operating Officer. The ideal candidate is a mission-focused, strategic, and process-minded senior leader with experience scaling an organization, leading an executive management team, and developing a performance culture among a diverse and talented team. While the Executive Director is charged with being the face of the organization and serving as the chief fundraiser, the COO will oversee all internal operations, managing growth and ensuring innovative progress. The focus of this position is on enhancing operating efficiencies, overseeing the successful development, execution, and evaluation of programs, and facilitating continued growth. This position will require a highly skilled individual able to quickly and successfully shift gears between the big picture and the smallest day-to-day details while supervising progress on the various initiatives of the organization as well as departmental operations such as services, finance, and administration.
Responsibilities
Reporting to the Executive Director, the COO will lead and enhance internal operations that will allow for substantial growth and increased sustainability of a dynamic, powerful organization, including:
Working in partnership with the Executive Director and, as a team with other key members of the organization, develop and implement new processes and approaches to achieve the new five-year strategic plan.
Serve as the internal leader of the organization:
o Provide for all staff a strong day-to-day leadership presence and support and build a cooperative, mission driven culture of excellence and results.
o Proactively identify, champion, and manage actions that further the continuous improvement of the organization through program evaluation, data management, organizational policies and procedures and other areas as identified.
o Coordinate the annual operations plan and budget.
o Lead the performance management process that measures and evaluates progress against goals for the organization, programs and individual staff members.
o Monitor performance of plans and recommend adjustments to ensure results are on-track to performance objectives.
• Supervise program Directors of Services, Finance and Administration and Organizing, and potentially additional staff, to advance the goals of the organization.
• Work with Development Director in a dotted-line reporting framework with the Executive Director with a focus on new revenue generation and administrative aspects including proposal preparation, and systems for reporting and measurement.
• Identify, evaluate, and develop new opportunities and partnerships consistent with the Executive Director’s vision for the organization.
• Serve as support to the Executive Director as needed and specifically with the Board of Directors and strategic initiatives.
Key Qualifications
The successful candidate will speak and write English and Spanish fluently. S/he must embrace the values of CASA and be driven by the mission of improving the quality of life and fighting for equal treatment and full access to opportunities for low-income immigrants. The top candidate should demonstrate a passion for breaking new ground to lead social change and have a long-term commitment to the organization.
Beyond that, we are seeking a candidate that has proven experience in growing an organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.
Specific qualifications include:
• Proven management experience: experience building and leading a diverse team with a natural ability to connect individually and in large groups, ability to effectively build organization and staff capacity and develop a topnotch staff and processes that ensure the organization runs smoothly.
• Successful track record of financial and operational oversight of a rapidly growing nonprofit organization; an understanding of the organizational development issues that emerge as nonprofit grow/evolve.
• Demonstrated ability to consistently make good decisions through a combination of analysis, experience and judgment; high level of business acumen; excellent at problem solving and project management.
• Ability to translate strategy into clear objectives with measurable timelines and accountability.
• Proactive problem-solver with an ability to assess a situation and make difficult decisions; ability to overcome resistance and take unpopular stands when necessary.
• Ability to collaborate with diverse stakeholders including staff, members, board, and partner organizations
• Skilled at managing multiple tasks and reprioritizing when necessary;
• Demonstrated resourcefulness in a resource-constrained environment.
• Exceptional interpersonal skills and unquestional professionalism in all interactions;
• Excellent written and verbal communication skills.
About CASA
CASA de Maryland (a 501c3 organization) and CASA in Action (a 501c4 organization) are Maryland’s largest immigrant service and advocacy organizations with more than 10,000 members and seven locations throughout the state. CASA's mission is to create a more just society by building power and improving the quality of life in low-income immigrant communities. CASA’s work has been recognized and replicated nationally. More about CASA’s recent victories can be found at www.casademaryland.org.
How To Apply
Please send a cover letter and resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , copy to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , with the subject line “CASA COO.” CASA de Maryland is dedicated to promoting diversity in all areas of operations, and as such, applications are encouraged from persons of all races, genders, and backgrounds.
